Abanoub Ehab Malak

Personal Information:

Education

Bachelor of Commerce (Accounting)
Ain Shams University — 2020
65.15% (Good)

Virtualization: Proxmox, Virtual Machines, LXC Containers
Containerization: Docker, Docker Compose
Security: Sophos Firewall (maintenance, updates, patches, policy management)
ERP Administration: Frappe ERP System
Programming Languages: Python (Scripting)
Networking: CCNA (DNS, DHCP, TCP/IP, VLANs)
Operating Systems: Linux (Ubuntu, Debian, Fedora, RedHat)
Hardware & Peripherals: Photocopier and Printer Maintenance (Canon)

Gamers Lounge — June 2022 – Present

Managed and maintained Proxmox and Linux servers for optimal performance and uptime.
Configured, updated, and maintained Sophos firewall, ensuring network security and compliance.
Troubleshot network issues, including DNS, DHCP, and hardware/software failures.
Administered Frappe ERP system, handling installation, configuration, and system management.
Optimized system performance and resource utilization through monitoring and adjustments.
Collaborated with IT team members on system design and technology implementation for business operations.

Canotech — May 2018 – June 2022

Installed, configured, and maintained Canon photocopiers for clients.
Diagnosed and repaired issues such as paper jams, toner problems, and hardware malfunctions.
Managed driver installations and trained users on troubleshooting procedures.

IMI (Orange) — May 2017 – Oct 2017

Provided customer support for billing, service requests, and technical issues.
Resolved complaints and disputes, ensuring customer satisfaction and efficient service delivery.
Documented interactions in the CRM system and stayed updated on products and services through ongoing training.

Quick learner with adaptability to new technologies.
Strong problem-solving and analytical thinking.
Excellent communication and team collaboration skills, with the ability to work independently when required.